How quickly can I move up a tier?+
Tier is calculated quarterly based on volume. Hit 250 units in a quarter and the next quarter you're on Growth pricing.
What if I drop below threshold one quarter?+
We'll keep you at your current tier for a 1-quarter grace period. After that, we may move you down — but we always communicate first.
Can I negotiate Volume tier terms?+
Yes. Volume tier (1,000+ units/quarter) is partly negotiable on credit limit, payment terms, and exclusive colorway options.
Do you offer drop-ship?+
Not currently. We ship case-pack to your warehouse, not per-order to consumers. Drop-ship is on our roadmap for late 2026.